PaalTech

Privacy Policy

Home Privacy Policy

Effective Date: January 25, 2026

PaalTech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Personal Information

We collect information that identifies you personally, including:

  • Name and contact information (email address, phone number, physical address)
  • Account credentials (username, password)
  • Billing and payment information
  • School or organization details
  • Student and staff information (for school management system users)
  • Profile information and photos

1.2 Usage Information

We automatically collect certain information about how you interact with our services:

  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, links clicked)
  • Location data (based on IP address)
  • Cookies and similar tracking technologies

1.3 Third-Party Data

If you connect your account through third-party services (such as Facebook Login, Google Sign-In), we may receive information from those platforms according to their privacy policies and your privacy settings on those platforms.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our services
  • To process transactions and send transaction notifications
  • To create and manage your account
  • To respond to your inquiries and provide customer support
  • To send administrative information, updates, and security alerts
  • To personalize your experience
  • To analyze usage trends and optimize our services
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations
  • To send marketing communications (with your consent)

3. Facebook Platform Integration

If you choose to connect your account via Facebook Login or interact with our Facebook integration:

  • We collect only the data you authorize Facebook to share with us
  • We comply with Facebook Platform Terms and Developer Policies
  • We do not use Facebook data for any purpose other than providing our services
  • We do not sell or transfer Facebook user data to third parties
  • You can revoke our access to your Facebook data at any time through your Facebook settings
  • We store Facebook user data securely and delete it when no longer necessary

For more information about how Facebook handles your data, please review Facebook's Data Policy at https://www.facebook.com/privacy/policy/

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share information with third parties when you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Secure data storage facilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request correction of inaccurate or incomplete information
  • Deletion: You can request deletion of your personal information
  • Objection: You can object to processing of your information
  • Portability: You can request transfer of your data to another service
  • Withdrawal of Consent: You can withdraw consent for data processing at any time

To exercise these rights, please contact us at admin@paaltech.org

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Advertising Cookies: Used to deliver relevant advertisements (with consent)

9. Children's Privacy

Our services may be used in educational settings and may involve processing information about students, including minors. When collecting information about children under 18:

  • We require parental or guardian consent through the school or organization
  • We collect only information necessary for educational purposes
  • We implement enhanced security measures for children's data
  • We do not use children's information for marketing purposes
  • Parents and guardians can request access to or deletion of their child's information

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Third-Party Links

Our services may contain links to third-party websites and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date." Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Compliance with Data Protection Laws

We comply with applicable data protection laws, including:

  • Ghana Data Protection Act, 2012 (Act 843)
  • General Data Protection Regulation (GDPR) for EU users
  • Facebook Platform Terms and Policies
  • Other applicable international data protection regulations

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Data Protection Officer: PaalTech Privacy Team
  • Email: admin@paaltech.org
  • Phone: +233 (246) 032 670 or +233 (533) 437 571
  • Address: AK - 729 - 1499, Ashanti, Ghana
  • Website: www.paaltech.org

15. Your Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.